NOVAL Dress

We use Royal Mail for most of our parcels and we offer tracking as standard. We despatch orders received before 4pm the same day on Monday – Friday. Occasionally we will use another delivery company. 

Where we deliver:-

Currently we deliver to:-

UK – England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, British Forces Post Office.

International (Europe) – Austria, Belgium, Denmark, Finland, France, Germany, Gibraltor, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden and Switzerland.

International (Rest of the World) – Australia, Canada, New Zealand, USA.

We are planning to offer delivery shortly to other countries in Europe and further afield – watch this space or please check with us.

What we charge for delivery and how long it takes:-

Our standard delivery charges are shown below. From time to time we will vary these prices in special promotions. Any revisions to the standard delivery options will be shown on the checkout page.

• UK 48 Tracked Usually 2 working days Up to £70 - £3.95 / Over £70 - Free
• UK 24 Tracked Usually next working day Up to £70 - £4.95 / Over £70 - £1.00
• Europe Tracked Usually 5 working days Up to £70 - £15.95 / Over £70 - £12.00
• Rest of the World Typically 5-7 working days Up to £70 £24.95 / Over £70 - £22.00

We normally despatch on the day we receive your order. Urgent orders must be placed before 4pm for despatch that day.

How we keep you informed:-

When we ship your order we will email you. Royal Mail will also email you when the parcel gets into their tracking system – they will send you a tracking number and link to track your parcel on their web site.

We don’t charge extra for split deliveries:-

If we have to split your order into more than one parcel we will only charge you once for postage.

What happens if you’re not in when we deliver:-

The postman or delivery driver will leave a card saying they’ve called, but no one was at home. You can call the number on the card arrange a more convenient delivery day or arrange to collect.

Why we charge postage:-

We do charge for postage in most circumstances. If we didn’t we would have to increase the cost of the clothes. Do consider the very reasonable cost of delivery against the cost of petrol and parking.